ABOUT THIS PRIVACY POLICY

Last Upd ated: November 30, 2020

We know how important it is for you to understand how we use your personal information. This Privacy Policy describes the privacy practices of Chronos Agency (“Chronos”, “we,” “our,” or “us”) collect, store, process and share your personal information. We strive to be transparent with you about what we do with your personal information.

Chronos Agency provides digital marketing services to other businesses – our clients. To take advantage of our services, our clients share with us information about their individual consumers, including contact details and shopping histories. We analyze that information and develop and send communications to the consumers only at the direction of the client who provided the information, and only on that client’s behalf. We may also collect personal data for our own business purposes in connection with our business, such as business contact details of potential customers or job applicants’ resumes.

This Privacy Policy covers our online experiences that you may interact with us. This Privacy Policy also describes your options about how we collect and use your personal information. By using our websites and click on our online advertisements be it desktop or mobile, you accept and consent to the practices described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our websites or proceed in interacting with our advertisements.

Information We Collect & How We Collect the Information

We may use automated technologies like cookies (small files stored by your browser), web beacons, or unique device identifiers to anonymously identify your computer or collect personal information from your computer system or mobile device so we can deliver a better experience.

A “cookie” is a text file that websites send to a visitor‘s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as an Internet tag, pixel tag or clear GIF, is used to transmit information back to a web server. We and our service providers and business partners may collect information about your online activities over time and across third-party websites when you use our websites and mobile applications.

Our systems also log information like your IP address or other device identifier, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other portable device information.

We also may collect personally identifiable information that you provide to us, such as your name, email address, mobile/landline phone number and business/personal email address.

On information you post: If you comment or otherwise provide information in a public space, we collect a record of it and any personal information you may include in the comment. On information you provide through social media: when you engage with our social media platform or interact with us through any of our social media channels.

Our systems are not designed to associate personal information with your activities (such as the pages you view or things you click on or search for).

We do not knowingly contact or collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can promptly obtain parental consent or remove the information.

We may collect information:

Directly from individuals/representatives of a Company
From third party vendors or business partners
From recruiters
Types of information we collect

The types of information we collect include:

Personal and business contact information (such as name, business name, address, telephone number, email address, and mailing address)
Payment information (such as credit card or other financial account numbers)
We do transfer employee or HR related data into or out of the EU or Switzerland.
Information We Collect from or on Behalf of Our Clients

We may collect information about individual consumers from our clients or – at clients’ request– from their service providers. Our clients determine the scope of the information transferred to us, and the information we receive may vary by client.

Typically, we may collect clients’ consumers’ contact details and demographic data, shopping histories, and details about consumers’ interactions with marketing communications.

Our Use of Personal Information for Chronos Agency’s Own Business Purposes:

We may use personal information to:

Provide our services to our clients
Communicate about the products and services we offer, and respond to requests, inquiries, comments, and suggestions
Analyze and enhance our communications and strategies (including by identifying when emails sent to you have been received and read)
Operate, evaluate and improve our business, our websites, and other products and services we offer (including to develop new products and services)
Invoice and collect payment for our services
Establish and maintain an individual’s profile in our service
Tailor the content we display in our communications, in our services and in mobile apps
Administer surveys and other market research
Comply with legal requirements, judicial process, and our company policies (including to verify users’ identity in connection with access or correction requests)
Protect against, identify, investigate, and respond to fraud, illegal activity (such as incidents of hacking or misuse of our websites and mobile applications), and claims and other liabilities, including by enforcing the terms and conditions that govern the services we provide
Process employment applications
Monitor recruiting statistics, to inform our recruitment activities
We may aggregate and/or de-identify any information that we collect, such that the information no longer identifies any specific individual. We may use, disclose and otherwise process such information for our own legitimate business purposes – including historical and statistical analysis and business planning – without restriction.

Our Use of Personal Information on Behalf of our Clients

We use personal information only as directed or authorized by our client. Typically, we are directed or authorized to use personal information collected on behalf of the client to:

Help customize marketing strategy for our clients
Personalize marketing content for our clients’ customers
Target customers for our clients’ marketing campaigns
Analyze and enhance our clients’ communications and strategies (including by identifying when emails sent to you have been received and read)
Analyze results from marketing campaigns for our clients
We use personal information we collect from or on behalf of our clients to provide services to our clients at their direction.
We do not use this information for Chronos Agency’s own purposes.

INFORMATION WE SHARE

We may share personal information for the purposes set out in this Privacy Notice with:

Service providers that perform services on our behalf, such as technology providers (including providers of payment processing, technology support, web hosting, and email communications)
Survey and market research providers
Advertising and marketing partners
Analytics organizations

Unless prohibited by applicable law, we reserve the right to transfer the information we maintain in the event we sell or transfer all or a portion of our business or assets. If we engage in such a sale or transfer, we will – where required by applicable law – make reasonable efforts to direct the recipient to use your personal information in a manner that is consistent with this Privacy Notice. After such a sale or transfer, you may contact the recipient with any inquiries concerning the processing of your personal information.

In addition, we may share your information to comply with legal and regulatory requirements, and protect against and prevent fraud, illegal activity (such as identifying and responding to incidents of hacking or misuse of our websites and mobile applications), and claims and other liabilities.

WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We do not sell personal information to third parties.

We use this information on an anonymous basis and do not use it to identify any particular user. We do not link this data to any other data that we hold about you.* We don’t share your personal data with other companies. We generally do not share personally identifiable information (such as name, address, email or phone) with other companies. At this time, we do not track our users’ personal information over time and across third-party websites. We therefore do not respond to browser Do Not Track signals.

*Third parties may also provide us with additional publicly available information about you.

YOUR LOCATION

With your permission, we may also collect your location data. We may also collect the time spent visiting, usage patterns, and the domain name of the website from which you linked to our websites. In serving you, we may use or store your precise geographic location, if you give us permission to do so. We do not use or share this data for any other purpose. Many devices will indicate through an icon when location services are operating. We only share this location information with others as approved by you.

For your mobile device, you may opt out of precise location tracking and/or push notifications by changing your settings.

INTERNATIONAL TRANSFERS

We may share information about you with our affiliates and transfer it to countries in the world outside of the European Economic Area (EEA) for example the USA and Southeast Asia where we do business in connection with the uses identified above.

These countries may not have the same data protection laws as the UK and the EEA and so your personal data may not be subject to the same protections. However, in such cases, we will make sure that any transfer of your personal data to countries outside the EEA is subject to appropriate safeguards as if it were being processed inside the EEA and under the guiding principles set out in this privacy policy.

Any international transfers of personal information will be in accordance with this Privacy Policy and in compliance with applicable laws.

By using our websites or otherwise providing personal information to us, you agree to the international transfer and processing of your information.

YOUR CALIFORNIA PRIVACY RIGHTS

If you are a California resident, California Civil Code Section 1798.3 permits you to request a list of all third parties to which we, during the immediately preceding calendar year, have disclosed certain personally identifiable information for direct marketing purposes.

Chronos does not share your personal information with any third parties outside the corporate family for their own marketing purposes. Please be aware that not all information sharing is covered by the California privacy rights requirements and only information sharing that is covered will be included in our response.

YOUR EEA PRIVACY RIGHTS

If you are a resident within the UK and the EEA region You have a number of rights relating to your personal information and what happens to it. You are entitled to:

have your data processed in a fair, lawful and transparent way;
be informed about how your personal data is being used, an example being this privacy policy;
access personal data we hold about you;
require us to correct any mistakes in your personal data;
require us to delete personal data concerning you in certain situations where there is no good reason for us to continue to process it;
request that we transfer your personal data to you or another service provider in a simple, structured format;
object at any time to processing of your personal data for direct marketing purposes;
object to automated decision making which produces legal effects concerning you or similarly significantly affects you;
object in certain other situations to our continued processing of your personal data; and
otherwise restrict or temporarily stop our processing of your personal data in certain circumstances.

You can read more about your rights, including the circumstances in which they apply, in the Guidance from the UK Information Commissioner’s Office (ICO) https://ico.org.uk/for-the-public. You also have the right to complain about our use of personal data to the ICO. You can do these by contacting the ICO via their website https://ico.org.uk/concerns or by calling 0303 123 1113.

AD TRACKING

Ad companies may use and collect anonymous data about your interests to customize content and advertising here and in other sites and applications. Interest and location data may be linked to your device, but is not linked to your identity.

We use pixels and cookies in our work with customer database hosting providers to place relevant content and advertisements for you on our own websites, as well as other websites, and online media channels. We may use your personal information with your consent or as otherwise permitted or required by law. You may opt-out of receiving marketing messages by using the opt-out mechanisms and links provided in each message.

3RD PARTY SITES

Our website may contain links to third-party sites that are not governed by this Privacy Policy. If you click on a link to a third-party site, you will be taken to a site we do not control. We are not responsible for the privacy practices used by third-party sites. We suggest that you read the privacy policies of those sites carefully.

The websites and third-party content to which we link may have separate privacy notices or policies. Chronos Agency is not responsible for the privacy practices of any entity that it does not own or control.

Service providers access data on our behalf. In order to serve you, we may share your personal and anonymous information with other companies, including vendors and contractors. Their use of information is limited to these purposes, and subject to agreements that require them to keep the information confidential.

Our vendors provide assurance that they take reasonable steps to safeguard the data they hold on our behalf, although data security cannot be guaranteed. Analytics companies may access anonymous data (such as your IP address or device ID) to help us understand how our services are used. They use this data solely on our behalf. They do not share it except in aggregate form; no data is shared as to any individual user.

SECURITY AND RETENTION

We take steps to protect personal information. We take reasonable steps to secure your personally identifiable information against unauthorized access or disclosure. We encrypt transmission of data on pages where you provide payment information. However, no security or encryption method can be guaranteed to protect information from hackers or human error. Information we collect may be stored or processed on computers located in any country where we do business.

We are committed to ensuring that your personal data is stored securely. In general, we will only retain your personal information for as long as is necessary for the purposes described in this Privacy Policy. This means that the retention periods will vary according to the type of the information and the reason we have the information.

HOW WE PROTECT INFORMATION

We maintain reasonable administrative, technical, and physical safeguards designed to protect the personal information we maintain against accidental, unlawful, or unauthorized access, disclosure, alteration, use, loss, or destruction. However, we cannot guarantee that the safeguards we maintain will ensure the security of the personal information.

DATA RETENTION

We will retain personal information only for as long as necessary to fulfill the purpose(s) for which the information was collected, depending on the purpose(s) for which the information was collected, the nature of the information, any contractual relationship that may govern the retention of the data, and our legal or regulatory obligations. We will then destroy the personal information or anonymize the information, in accordance with applicable law.

Changes to our Privacy Notice

Chronos Agency reserves the right to change this Privacy Notice at any time. When we update this Privacy Notice, we will notify you of changes that are deemed material under applicable legal requirements by updating the date of this Privacy Notice and providing other notification as required by applicable law. We may also notify you of changes to the Privacy Notice in other ways, such as via email or other contact information you have provided.

By using our websites or mobile apps, you agree to accept the terms of this Privacy Policy as stated at the time you use them.

Who to contact?

If you have any questions or concerns about our privacy policies, please feel free to get in touch. if you’d like to withdraw consent to the collection, use and disclosure of your personal data, and/or to terminate your correspondence with Chronos Agency, please contact us via email at: info@chronos.agency