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Looking for the best eCommerce Email Marketing Agency?

How our email marketing strategies achieve 43x ROI and sustainable growth for 400+ eCommerce brands

Driven by data, nurtured by experts. See how our customer lifetime marketing strategies unlock hidden revenue and steady growth.


Success Stories

Big efforts. Big wins.

No flashy promises, just a steady growth curve for our ecommerce clients through strategic, sustainable, and long-term customer retention strategies.

4.9-stars ON CLUTCH
case studies

Helping boost retention with eCommerce email marketing


Unlock your true potential with email marketing

eCommerce email marketing should be generating 30% of your store’s overall revenue.

Here are some common email marketing bottlenecks that could be holding you back, plus how we overcome them to help you grow.

Growth with email is never an accident

Email marketing can be a major profit driver for DTC brands, but is often at the mercy of flash-in-the-pan sales and rollercoaster revenue.


Our client’s email campaigns are data-driven, meticulously planned and handcrafted by customer lifecycle experts. No flashy promises, just smooth, steady and sustainable growth.


Our numbers speak volumes

With steady hands, grit, and specialist know-how, our email marketing agency is helping 400+ ecom brands increase customer lifetime value, retention and revenue.


Happy clients enjoying long-term growth


Revenue generated through email, SMS and push campaigns


Average client ROI using our distilled strategies


How we turn email into your #1 profit driver


Meticulous store audit

Not sure where to start? We’ll dive into your DTC store’s email marketing systems and zero in on the cracks, wrinkles, and leaks to come up with a detailed action plan to kick your brand’s growth into high gear.

in on the cracks, wrinkles, and leaks to come up with a detailed road map with what you need to finally kick your brand’s growth into high gear.


Advanced email list segmentation

Target specific audiences and watch your response rates skyrocket. Our advanced customer behaviour segmentation allows you to focus your promotional emails, upsells, cross-sells, and customer engagement emails for record-topping opens, clicks and sales.

customer behavior-centric segments.

This way, you can focus your promotional emails, upsells, cross-sells, and customer engagement emails on the right lists.


100% Custom email content and creatives

Templates can only get you so far. Engage your target audience with relevant and eye-catching email content and creatives that convey the purest form of your brand’s mission and vision.

email content and creatives that convey the purest form of your brand’s mission and vision.


Automation trigger optimization

Automations help you maximise your background revenue generation while you focus on other store operations. We’ll automatically send the right emails, at the right time, to the right people, to meet your customer’s needs wherever they are in the buyer’s journey.

identifying all possible triggers and behaviors of your target audience—ultimately maximizing your background revenue generation while you focus on other store operations.


Flow optimization

Well-executed email flows can help you build relationships and increase revenue on autopilot. Not sure which email flows should you be using and which matter the most?

Our team will help you set up essential flows and optimize your most profitable ones.


Continuous and rigorous A/B testing

Through continuous A/B testing, we’ll make sure your emails are delivering the highest possible ROI. From design to subject lines, send times and more, our data driven approach can unlock hidden revenue in for your store.

marketing strategies.

This is why we want your emails to be better than the best by putting them through continuous A/B testing for you. This is part of creating the fully brand-tailored emails that your target audience WANTS to open.


Content calendar planning

We’re here for the long-term growth of your brand, which means planning ahead. Our team will help you craft and regularly optimize a content calendar tailored to your DTC store and your target market’s preferences.

creatives team align your email design with your branding standards.


Metrics tracking

We’re driven by data and industry benchmarks. With a careful eye on your metrics, we’ll make sure your emails are getting the best possible results, and we’ll keep you in the loop with regular reports.

customer-centric  tactics you can leverage for maximized customer engagement and conversion.

Unaccidental growth

Every eCommerce brand is unique. That’s why we carefully tailor our email marketing process to align with your business and create predictable, steady growth.

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Get a snapshot of how your email campaigns are performing, with a simple scoring system based on industry benchmarks and specific strategies to help you grow.

Get actionable insights on ways to improve your email flows; from optin to checkout, upsells to winbacks and way more.

Discover tailored strategies to improve campaign management and overall performance, from scheduling to segmentation, split testing and beyond.

See which email strategies are driving the most traffic and ways to leverage what works to achieve predictable growth.

We’ll pull data from your Klaviyo account to measure your current list health and identify opportunities to increase email-attributed revenue.

4.9-stars ON CLUTCH

See the emails that are growing the world’s best eCommerce brands

From the US to Australia, see how we’re strategically crafting lifecycle marketing campaigns that help our clients boost retention and YoY revenue. Check out our latest creations.


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trusted tech partners

Partnering with world-class integrations


Ready to thrive?

It’s time to create steady growth and long-term success with the power of eCommerce email marketing. Book a free audit and action plan to discover new ways to boost retention and grow revenue with email marketing.


We’ve been refining the art of retention marketing for years. Here’s what we’ve learnt.

As regular hosts and guests at conferences, online events, on-demand webinars and podcasts, we’re passionate about sharing what’s working when it comes to retention and lifecycle marketing for eCommerce brands.

Frequently asked questions

We are here to answer your questions so you can make an informed decision.

That really depends on who you’re working with, but at Chronos, our focus is crafting email, SMS and push campaigns that increase your average order value and customer lifetime value. This allows you to invest more in front-end customer acquisition and brand awareness strategies than your competitors.

Some agencies charge a fixed fee regardless of performance, which is typically around $15-$20k per month. Other agencies prefer to charge a revenue share, which is typically between 5-15%.

We work in 24-week sprints. The first 4 weeks are dedicated to strategy (brand voice, creative, etc.) In weeks 4-5 we focus on email flows, and then move on to campaigns for the remaining weeks of the sprint.

We offer different packages to suit your goals and budget. Generally, we offer a range of essential services with our packages, from strategy to AB testing, email campaigns and flows, SMS campaigns, and monthly calls to share our progress and adjust course if necessary.

Call us biased, but we’re going to say Chronos, of course. As exclusive Klaviyo partners, we’re recognised as one of the top email marketing specialist agencies in the world. With 400+ clients, $181m+ generated in client revenue and an average 43x ROI, we work hard to achieve steady, sustainable growth for our clients over lucky wins and short-lived tricks.

Our clients use Klaviyo, Active Campaign and Mailchimp. We’re huge fans of Klaviyo for eCom businesses as it seamlessly integrates with Shopify.