The 6-Layer Email, SMS & Push System Behind $50M+ DTC Brands
Six layers. The system our team runs across 500+ DTC brands to get email, SMS, and push generating 30%+ of revenue.
Grow your business sustainably with retention and lifecycle marketing
We’ve helped over 500 brands boost customer lifetime value and revenue through email, SMS, and push notification marketing.
TRUSTED BY
LIFECYCLE MARKETING REVENUE ESTIMATOR
Find out what you can achieve through email, SMS and push marketing.
Our tailored retention strategies increase customer lifetime value and revenue sustainably. Discover your revenue potential with Chronos.
Services
Growing revenue in an ever-changing landscape
Our tailored retention strategies and refined systems steadily grow customer lifetime value and revenue, even against the toughest headwinds and ever-changing eCommerce marketplaces.
We help eCommerce brands turn a single sale into seeded growth through customer lifecycle marketing strategies. Using email marketing SMS and push notifications, our focus is generating sustainable revenue and lasting loyalty for your business.
You’re already working hard to attract new customers and sales. Now it’s time for us to play our part in keeping those customers and sales coming back, so you can stop worrying about the constant revenue rollercoaster and start growing predictably.
From engaging copy to creative design and strategic automation, we’ll make sure you’re creating unforgettable brand experiences and building coveted customer loyalty that helps you lay down roots in your market.
As an award-winning Klaviyo Master Elite Partner, we’re recognised as a best-in-class full-service email marketing agency and masters of our craft. Expect nothing less than best practices across every aspect of customer retention; from strategy to creatives, audience segmentation to A/B Testing, analytics, reporting, and regulatory compliance.
Watch us turn insights, data and seasoned expertise into benchmark-beating results and sustainable growth for your store.
Email Marketing
We help ecommerce brands nurture leads, grow sales and cultivate a deeper customer lifetime value through campaign planning to copywriting, design and data-driven refinement.
SMS Marketing
Reaching your audience at key points in the buyer’s journey with relevant, timely and engaging messaging that boasts open and response rates that rival all other marketing channels.
Push Marketing
Through well-timed app and web push notifications, we put your products where your customers can see them easily; at the top of their notifications bar on mobile, tablets and the web.
WhatsApp Marketing
Reach customers on the channel they actually check, with rich, conversational messaging built for markets where WhatsApp is the default inbox
RCS Messaging
The upgrade to SMS: branded sender, images, carousels, and read receipts on Android. Richer messages in the same place your texts already land
Direct Mail
When a customer stops opening email and tapping through SMS, a postcard still lands. Direct mail runs against your existing customer data to bring dormant buyers back
What to expect
Our results speak volumes
500+
DTC brands worked with since 2017
$400M+
Attributable revenue generated for clients
3500%
Average client ROI
Success Stories
Big efforts. Big wins.
Four founders on what changed once we started running their email.
4.9-stars ON CLUTCH
“If you are looking for a team that you can trust, that you can rely on, and that can produce results like no other, I highly recommend that you work with Chronos Agency.”
Eric Schechter
Co-Founder, GiddyUp
“We’d been looking for a partner that would take care of the whole process for us. That’s been the case for us with Chronos. We’ve been able to focus on growing the business as a result.”
Robin Westerling
CEO & Founder, Longvadon
“The results have been incredible. I’ve noticed a tremendous difference in sales from email- 20% and still growing. It’s been a great experience with Chronos so far!”
Brian Pedone
CEO and Founder, Quiet Punch
“I love that the email creatives match the website perfectly in terms of color and overall message. It’s not only my opinion–thanks to Chronos, our revenue generated from emails is also higher than ever before.”
Lukas Zabulis
CEO and Founder, Simple Painting
Unaccidental growth
As a DTC brand that is hungry to scale, you’ll have a unique set of challenges and market conditions. We’re here to assess your landscape and create a tailored strategy that reflects your goals, limitations and challenges.
Get a snapshot of how your email campaigns are performing, with a simple scoring system based on industry benchmarks and specific strategies to help you grow.
Get actionable insights on ways to improve your email flows; from optin to checkout, upsells to winbacks and way more.
Discover tailored strategies to improve campaign management and overall performance, from scheduling to segmentation, split testing and beyond.
See which email strategies are driving the most traffic and ways to leverage what works to achieve predictable growth.
We’ll pull data from your Klaviyo account to measure your current list health and identify opportunities to increase email-attributed revenue.
4.9-stars ON CLUTCH
AWARDS & PARTNERS
Proudly featured in
Klaviyo Master Elite Partners
PARTNERSHIPS
As a Klaviyo Master Elite Partner, we’re recognised as one of the world’s most experienced eCommerce email marketing experts. It’s a badge reserved for agencies that deliver best-in-class service and customer experiences, and we’re proud to wear it.
We work across 11 platforms, including Klaviyo, Attentive, Braze, Postscript, Omnisend, and HubSpot.
BEST EMAIL PLATFORM QUIZ
Find the best email marketing platform for your business
Answer 5 simple questions, and we’ll match you with the best email marketing platform based on your needs. Get instant results and expert insights to help you choose the right tool for your business!
Find the right email marketing platform for your business
Frequently asked questions
We are here to answer your questions so you can make an informed decision.
Retention marketing is strategic focus on building long-term customer relationships that lead to greater loyalty and repeat purchases. Whether it’s through regular emails, loyalty rewards, remarketing, or simply tailoring promotions to a specific customer, we find ways to keep your brand top of mind with your customers.
eCommerce email marketing is simply a way to stay in touch with your potential buyers, previous buyers or existing customers. It’s unique to other email marketing strategies as it involves a more comprehensive mix of promotions, transaction updates, shipping updates, abandoned cart emails and content that’s tailored for different customer interests and behaviours.
We run retention across six channels: email, SMS, push notifications, WhatsApp, RCS, and direct mail. Strategy, copy, design, segmentation, deliverability, and reporting are all handled in-house by a dedicated team.
You get a full team from day one: a strategist, someone running the day-to-day, a copywriter, a designer, and a team who check every asset before it reaches you. There are about 80 of us looking after around 60 brands, so the people on your account have time for it. Everything we run across email, SMS and push is measured against one number: what a customer is worth to you in gross profit over the whole time they buy from you. We’re a Klaviyo Master Elite Partner, rated 4.9 on Clutch.
We’ve helped hundreds of brands scale in a huge range of industries including apparel, home, beauty, furniture, health, services, B2B, and many more, proving that our customer retention strategies work universally.
Most likely! We’ve worked with eCom brands all over the world; from US, AU, Europe, SEA, and beyond. Our customer retention and growth strategies aren’t bound by borders. If you sell good products to real people, we can help you take your revenue to the next level.