fbpx eCommerce Email Marketing Agency in Australia | Chronos

A Leading Lifecycle Marketing Agency

Cultivate eCommerce growth with ROI-driven strategies

We’ve helped 400+ ecom brands increase customer lifetime value and grow sustainably. Book a free call with us to receive:

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Growing revenue in an ever-changing landscape

Our tailored retention strategies and refined systems steadily grow customer lifetime value and revenue, even against the toughest headwinds and ever-changing eCommerce marketplaces.

We help eCommerce brands turn a single sale into seeded growth through customer lifecycle marketing strategies. Using email marketing SMS and push notifications, our focus is generating sustainable revenue and lasting loyalty for your business.


You’re already working hard to attract new customers and sales. Now it’s time for us to play our part in keeping those customers and sales coming back, so you can stop worrying about the constant revenue rollercoaster and start growing predictably.


From engaging copy to creative design and strategic automation, we’ll make sure you’re creating unforgettable brand experiences and building coveted customer loyalty that helps you lay down roots in your market.


As an award-winning Klaviyo Master Elite Partner, we’re recognised as a best-in-class full-service email marketing agency and masters of our craft. Expect nothing less than best practices across every aspect of customer retention; from strategy to creatives, audience segmentation to A/B Testing, analytics, reporting, and regulatory compliance.


Watch us turn insights, data and seasoned expertise into benchmark-beating results and sustainable growth for your store.

What to expect

Our results speak volumes


Happy clients enjoying long-term growth


Revenue generated through email, SMS and push campaigns


Average client ROI using our distilled strategies

Success Stories

Big efforts. Big wins.

No flashy promises, just a steady growth curve for our ecommerce clients through strategic, sustainable, and long-term customer retention strategies.

4.9-stars ON CLUTCH
Meet Josh, founder of Chronos

“We don’t just charge blindly from Point A to Point B. We pave intentional paths.”

In 2017 Joshua Chin planted a seed that eventually grew into a team of 80+ retention specialists and is now one of the largest and most successful ecommerce email marketing agencies globally.

Chronos knows growth doesn’t happen overnight or by accident. It’s built on experience, systems, attitudes, and culture. And of course, plenty of grit.


That’s how we’ve become sustainable growth partners for over 400 amazing eCommerce brands. No flashy promises, sudden bursts or lucky wins. Just a relentless pursuit to help your brand take deeper roots and stand the test of time.

Joshua Chin

Co-founder & CEO | “Customer Lifecycle Marketing Visionary”

Joshua Chin

Unaccidental growth

As a DTC brand that is hungry to scale, you’ll have a unique set of challenges and market conditions. We’re here to assess your landscape and create a tailored strategy that reflects your goals, limitations and challenges.

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Get a snapshot of how your email campaigns are performing, with a simple scoring system based on industry benchmarks and specific strategies to help you grow.

Get actionable insights on ways to improve your email flows; from optin to checkout, upsells to winbacks and way more.

Discover tailored strategies to improve campaign management and overall performance, from scheduling to segmentation, split testing and beyond.

See which email strategies are driving the most traffic and ways to leverage what works to achieve predictable growth.

We’ll pull data from your Klaviyo account to measure your current list health and identify opportunities to increase email-attributed revenue.

4.9-stars ON CLUTCH

Proudly featured in


Klaviyo Master Elite Partners

As Klaviyo Master Elite Partners, we’re recognised as one of the world’s most experienced eCommerce email marketing experts. It’s a badge reserved for agencies that deliver best-in-class service and customer experiences, and we’re proud to wear it.

If you are using other platforms, we can still help!

Frequently asked questions

We are here to answer your questions so you can make an informed decision.

Retention marketing is strategic focus on building long-term customer relationships that lead to greater loyalty and repeat purchases. Whether it’s through regular emails, loyalty rewards, remarketing, or simply tailoring promotions to a specific customer, we find ways to keep your brand top of mind with your customers.

eCommerce email marketing is simply a way to stay in touch with your potential buyers, previous buyers or existing customers. It’s unique to other email marketing strategies as it involves a more comprehensive mix of promotions, transaction updates, shipping updates, abandoned cart emails and content that’s tailored for different customer interests and behaviours.

We offer a range of strategies to create higher than average engagement and ROI with your audience. This includes SMS Marketing, Push Notifications (web push and app push), Social Media Marketing, Web Development for stores.

We have a relentless focus on customer retention and long term growth for our clients. No flash-in-the-pan wins or rollercoaster revenue. For us, and our clients, it’s about cultivating a steady growth curve that’s scalable month after month. As an award-winning Klaviyo Master Elite Partner, and recent Clutch Global and Clutch Champion winners, we’re widely recognised as a best-in-class full-service email marketing agency and masters of customer retention.

We’ve helped hundreds of brands scale in a huge range of industries including apparel, home, beauty, furniture, health, services, B2B, and many more, proving that our customer retention strategies work universally.

Most likely! We’ve worked with eCom brands all over the world; from US, AU, Europe, SEA, and beyond. Our customer retention and growth strategies aren’t bound by borders. If you sell good products to real people, we can help you take your revenue to the next level.