How We Grew TexTale’s Retention Revenue by 3x
30%
Increase in owned revenue (from 9%)
34%
Q4 revenue % up to
0.11%
Increase in conversion rate
(from 0.006%)
The Story
TexTale is a menswear brand that redefines men’s basics by integrating cutting-edge fabric technologies with timeless style. Their product line includes T-shirts, polos, hoodies, and underwear, all designed with unique fabrics that offer features like stain repellency, anti-odor properties, and enhanced comfort.
Committed to sustainability, TexTale ensures responsible production practices and has obtained OEKO-TEX® STANDARD 100 certification, indicating that their products are free from harmful substances.
The Problem
Before partnering with Chronos, TexTale had only a Welcome Flow in place and was running approximately 4-5 campaigns per month.
The Goal
Upon engagement, Chronos prioritized developing and implementing critical flows such as Abandoned Checkout, Browse Recovery, and Post-Purchase sequences. This strategic enhancement not only optimized customer engagement but also doubled the campaign output to 8-10 campaigns per month.
Additionally, Chronos introduced SMS marketing flows and campaigns, further diversifying the brand’s communication channels and driving significant incremental revenue.
Results We Deliver
- Increase in Owned Revenue % from 9% (August 1, 2022 – July 31, 2023) to 30% (August 1, 2023 – July 31, 2024).
- Q4 Revenue % up to 34%
- From 1 flow to 13 flow touchpoints
- 433% increase in email recipients in August 2023 – July 2024 vs previous year
- Increase in open rate to 47% (from 20.7%)
- Increase in click rate to 1.45% (from 0.48%)
- Increase in conversion rate to 0.108% (from 0.063%)
What We Did
- Prioritized increasing the amount of touchpoints for flows and making sure flows were set up with best practices in mind.
- Increased the number of recipients for campaigns, making sure we fully utilized the list without bombarding them through proper segmentation.
- Worked with the client to introduce pricing strategies that offered tiered discounting to customers instead of 1 big discount price.
- Utilized our best practices on email design and copy especially for Black Friday campaigns.
- Sending retargeting campaigns for major sale dates to those who did not initially engage with the email.
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The Results
30%
Increase in owned revenue (from 9%)
34%
Q4 revenue % up to
0.11%
Increase in conversion rate (from 0.006%)
Summary
TexTale, a premium menswear brand, partnered with Chronos Agency to enhance its lifecycle marketing strategy. Previously, the brand relied on a basic Welcome Flow and a few monthly campaigns, limiting its retention potential.
At Chronos we help to implement key automation flows, SMS marketing, and strategic segmentation, effectively doubling campaign output and optimizing customer engagement. As a result, owned revenue grew from 9% to 30%, with Q4 revenue surging to 34%. The brand also saw a 433% increase in email recipients, while open rates improved from 20.7% to 47%. By expanding customer touchpoints and refining segmentation, TexTale successfully tripled its retention revenue, showcasing the power of a well-executed lifecycle marketing strategy.
Key Takeaways
- Automated Flows Drive Engagement – Implementing key flows like Abandoned Checkout, Browse Recovery, and Post-Purchase sequences
- Optimized Discounts Improve Conversions – Switching to tiered discounting instead of a single large discount maximized revenue while maintaining brand value.
- SMS Marketing Adds Value – Introducing SMS campaigns helped diversify communication channels and drive additional revenue.
- Strong Email Performance – Open rates jumped from 20.7% to 47%, proving that better email design and copy make a difference.
- Strong Email Performance – Open rates jumped from 20.7% to 47%, proving that better email design and copy make a difference.
- Retention = Revenue Growth – By tripling retention revenue, TexTale demonstrated the power of a well-structured lifecycle marketing strategy.
