July 3, 2020 — Dimitri Nikolakakis (Chief Rainmaker of Dimniko eCommerce Facebook Ad Agency) and Joshua Chin (Co-Founder and CEO of Chronos Agency) talked about structuring the eCommerce marketing funnel for eCommerce businesses. Link to the full podcast at the end of this article.
First of all, let’s have a refresher as to why optimizing your eCommerce marketing funnel is important.
In other words, having a proper eCommerce marketing funnel is like having a working compass. It is having this compass that helps you navigate through the thick fog of the digital marketing landscape.
With that said, there would be gaps in your marketing funnel that would often go unnoticed. And one of the major gaps would cover the buying process your customers’ would go through.
There’s often a big gap between the customers initially getting interested in the brand and finally making that purchase.
—Joshua Chin; Co-Founder and CEO of Chronos Agency
Dimitri posed a question to Josh on what the Chronos team would usually ask their clients when it comes to their services in email marketing.
Josh enumerated the following questions—
Through conversations like these, the Chronos team is able to determine the many pain points and gaps found within the brand’s customer journey.
What is one of the largest problems faced by eCommerce brand owners? Cart Abandonment.
Josh then elaborated what would go on between the initial customer interest and cart abandonment issues. To summarize, customers would struggle to make their purchase due to a number of personal and technical factors.
Customers would ask themselves questions like:
It is these concerns (and many more) that would hinder your customers’ decision to buy from your brand. Thus, creating a gap in your eCommerce marketing funnel.
And it is there where proper eCommerce email marketing can help patch that gap and get more of your customers through your marketing funnel.
To remedy the customer purchase process gap in your marketing funnel, you need proper email marketing. Proper email marketing is all about understanding both the internal and external factors beyond your emails..
Internally, would cover factors related to how well your emails generate revenue such as your engaging email content and copywriting , on-brand messaging, and design—how can you convey your brand’s identity to drive more click-throughs that will result in a sale from the email recipient?.
External factors usually have a direct effect on how many of your emails actually land in their targeted inboxes and are opened by your target audience.
By this we mean deliverability, open rates, and click rates. If you will, external factors are less individualistic from your brand’s identity than they are to well-defined email practices.
Also, keeping up with what’s “in” in the eCommerce world can very much help you tune your email’s performance. While these are factors that exist way outside your company’s boundaries, they still have a huge impact on your email marketing.
Other factors to amplify your email marketing would be expanding your strategies into multiple channels. In other words, multi-channel marketing. This would help broaden your reach and cover more touch points along the customer journey
One strategy you can apply right now to help mend your eCommerce marketing funnel gap would be email marketing automation. You can make nurturing your customers through your marketing funnel an efficient process.
By setting up flows, email triggers, and send time schedules, your email marketing efforts won’t miss a beat when catering to your customers. And this whole automation framework doesn’t have to be complicated!
When done right, it can become one of your core assets for optimizing your eCommerce marketing funnel.
Learn more below:
Look out for the CARTLOOP x Chronos Agency collaboration webinar video coming out on our Facebook group eCommerce Email Lab! Lisa Popovici (Co-Founder of CARTLOOP) and Josh get together and talk about the fruits of the SMS x Email Marketing tandem.
Want to hear more of these types of conversations happening? Join our exclusive Facebook group—eCommerce Email Lab. Where we believe that great strategies aren’t found, but are crafted through data-driven decision making and brutal A/B testing.
Join in on the conversation and be a part of our high-voltage discussions. Discover new email marketing strategies for your eCommerce brand.
In case you missed it, listen to the full interview below: